Terms and Conditions of the Lyommy.pl Online Store

§ 1

Preliminary Provisions

1. The Lyommy.pl online store (hereinafter referred to as the “Store”) is operated by Miłosz Kubiak, who runs a sole proprietorship under the business name Lyommy Miłosz Kubiak, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, Tax ID (NIP): 7822909964, National Business Registry Number (REGON): 521877843.
2. These Terms and Conditions apply to both Consumers and Business Customers who use the Store.
3. It sets forth the rules for using the Store, as well as the rules and procedures for entering into distance sales agreements with Customers through the Store.
4. The Seller is the controller of the personal data processed by the Store in connection with the implementation of the provisions of these Terms and Conditions.
5. Personal data is processed for the purposes, for the duration, and in accordance with the legal bases and principles set forth in the privacy policy published on the Store’s website.
6. The Privacy Policy primarily sets forth the rules governing the Controller’s processing of personal data in the Store, including the legal basis, purposes, and duration of such processing; the rights of data subjects; and the rules regarding the use of cookies, analytics tools, marketing technologies, automated marketing communications, and profiling related to tailoring content and offers to user activity.
7. Use of the Store, including making purchases, is voluntary; similarly, the provision of personal data by a Service Recipient or Customer using the Store is voluntary, subject to exceptions related to the conclusion of a contract and the Seller’s statutory obligations.

§ 2

Disclosure Requirement

1. These rules and regulations include:
   • provisions implementing the disclosure requirements under the Consumer Rights Act,
   • provisions regarding registration and the creation of a customer account,
   • provisions regarding the procurement process,
   • provisions regarding delivery and payment,
   • provisions regarding returns and complaints,
   • provisions regarding the provision of services by electronic means.

§ 3

Definitions

1. Consumer – a natural person who enters into a contract with the Seller through the Store, the subject matter of which is not directly related to the consumer’s business or professional activities.
2. Seller – a natural person conducting business activity under the name Lyommy Miłosz Kubiak, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, Tax Identification Number (NIP): 7822909964, National Business Registry Number (REGON): 521877843.
3. Entrepreneur – a natural person, a legal entity, or an organizational unit that is not a legal entity but is granted legal capacity by a separate law, which conducts business activities in its own name and uses the Store.
4. Store – the online store operated by the Seller at the website lyommy.pl
5. Distance Contract – a contract concluded with a Customer through an organized system for concluding distance contracts (through the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of distance communication up to and including the moment the contract is concluded.
6. Terms and Conditions – these Terms and Conditions of the Store.
7. Order – an action or declaration of intent by the Customer aimed directly at entering into a Product Sales Agreement with the Seller and at the Seller’s performance of its obligations toward the Customer, under the terms and conditions set forth in these Terms and Conditions.
8. Account – An electronic service, identified by a unique name (username) and password provided by the Customer, consisting of a set of resources within the Service Provider’s information and communications technology system, in which the data provided by the Customer and information about the Orders placed by the Customer in the Online Store are stored.
9. Reviews – An electronic service available in the Online Store that allows Service Users to post reviews and ratings regarding Products and concluded Sales Agreements.
10. Electronic service – a service provided electronically by the Service Provider to the Service Recipient through the Online Store.
11. Inquiry – a request for a quote submitted by a Customer who is not a consumer using the Inquiry Form and expressing a desire to enter into a Product Sales Agreement with the Seller.
12. Consumer Rights Act – the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, Item 827, as amended).
13. Civil Code—Act of April 23, 1964 (Journal of Laws No. 16, Item 93, as amended).
14. Act on the Provision of Electronic Services—the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws No. 144, Item 1204, as amended).
15. Shopping Cart – a feature of the Store’s software where the Products selected by the Customer for purchase are displayed, and where the Customer can specify and modify Order details, particularly the quantity of products.
16. Goods—movable property available in the store, as well as water, gas, and electricity, offered for sale in a specified volume or quantity.
17. Sales Agreement – a contract for the sale of a Product entered into or concluded between the Customer and the Seller through the Online Store. The term “Sales Agreement” also refers to—depending on the characteristics of the Product—a service contract and a contract for specific work.
18. Proof of payment—an invoice or receipt issued in accordance with the Act on
    Value-Added Tax on Goods and Services of March 11, 2004, and other applicable laws.
19. Payment – a transfer to the Seller’s account using the online payment methods available in the Store, or payment upon delivery of the Product—depending on the selected payment method and the Product ordered.

§ 4

Contact the Store

1. Seller's Address: Wiosny Ludów 2, 62-330 Nekla
2. Seller's email address: sklep@lyommy.pl
3. Seller's phone number: +48 518 369 838
4. Seller's bank account number: 63 1050 1520 1000 0097 5293 2690
5. The Customer may contact the Seller using the addresses and phone numbers provided in this paragraph.

§ 5

Personal Information in the Online Store

1. The Seller is the controller of the Customers’ personal data collected through the Online Store.
2. The personal data of Customers collected by the data controller through the Online Store is collected for the purpose of fulfilling the Sales Agreement and, if the Customer consents, also for marketing purposes.
3. The recipients of the personal data of the Online Store’s customers may include:
4. In the case of a Customer who selects delivery by mail or courier service in the Online Store, the Administrator shares the Customer’s collected personal data with the selected carrier or intermediary handling shipments on behalf of the Administrator.
5. In the case of a Customer who uses electronic payment methods or a payment card in the Online Store, the Administrator shares the Customer’s collected personal data with the selected entity that processes such payments in the Online Store.
6. The customer has the right to access and correct their personal data.
7. Providing personal information is voluntary; however, failure to provide the personal information specified in the Terms and Conditions that is necessary to enter into the Sales Agreement will result in the inability to enter into said agreement.

§ 6

Technical Requirements for Integration with the Store's ICT System

1. To use the Store—including browsing the Store’s product selection and placing orders for Products—you must:
   • a computer, laptop, or other multimedia device with Internet access,
   • access to email,
   • the latest version of a web browser: Mozilla Firefox; Internet Explorer; Opera; Google Chrome; Safari, or Microsoft Edge,
   • Recommended minimum screen resolution: 1024×768,
   • Enable cookies and JavaScript in your web browser.

§ 7

General Information

1. The Store specializes in the sale of freeze-dried ready-to-eat meals and outdoor accessories. The meals are prepared by Lyommy from start to finish—from purchasing the ingredients, to cooking, freeze-drying, and packaging—with the final step being the sale.
2. To the fullest extent permitted by law, the Seller shall not be liable for disruptions, including interruptions in the Store’s operation, caused by force majeure, unauthorized actions by third parties, or the Online Store’s incompatibility with the Customer’s technical infrastructure.
3. You do not need to create an account to browse the Store’s product selection. Customers can place orders for Products available in the Store’s selection by providing the necessary personal and shipping information required to fulfill the order.
4. The prices listed in the Store are in Polish zlotys and are gross prices.
5. The final amount to be paid by the Customer consists of the price of the Product, which is disclosed to the Customer on the Store’s website during the Order placement process, including at the time the Customer expresses their intent to be bound by the Sales Agreement.
6. In the case of a contract for the provision of services for an indefinite period, the final price is the total price covering all payments for the billing period.
7. If, based on a reasonable assessment, the nature of the subject matter of the Agreement does not allow for the final price to be calculated in advance, information regarding how the price will be calculated, as well as service fees and other costs, will be provided in the Store in the Product description.
8. The Seller may not shift responsibility for the operation of the store onto its customers. The Seller is required to inform the Customer ordering the Product no later than when the consumer expresses their intent to purchase. As a general rule, the Seller is responsible for system errors and the display of incorrect prices; however, the protection of consumer rights cannot be achieved through a flagrant violation of the Seller’s rights. If a customer places an order and the difference between the price of the offered Product and its actual value is very large, this calls into question whether the offer aligns with the Seller’s actual intentions.

§ 8

Terms of Use for the Store's Website

1. The Customer is required to use the Store’s website in a manner consistent with these Terms and Conditions, applicable laws, the rules of social conduct, accepted Internet practices (netiquette), and generally accepted standards of behavior.
2. The customer is required, in particular, to:
   • refrain from any actions that could hinder or disrupt the operation of the Store’s website, particularly those that could hinder other Customers’ use of the Store;
   • not to provide false personal information;
   • refrain from any actions that may infringe on the privacy of other Customers, in particular the collection, processing, and dissemination of information about other Customers without their individual consent, as well as refrain from violating the confidentiality of correspondence;
   • not to use the Store's website—including indirectly—to distribute unsolicited commercial information;
   • updating the contact information;
   • refrain from any actions that could damage the reputation of the Store or its partners;
   • to refrain from any actions that infringe on the privacy or reputation of others;
   • not to post on the Store’s website or transmit through it any content or materials that violate applicable law or the principles of social coexistence, or any content that is vulgar, obscene, or pornographic, or that is generally considered offensive or infringes on the personal rights of others;
   • not to use another person's image, not to incite others to commit a crime, not to promote violence, and to refrain from conduct that is morally reprehensible, violates public decency, or contravenes the rules of netiquette;
   • refraining from other behaviors that could objectively be considered clearly undesirable, reprehensible, or contrary to their intended purpose.

§ 9

Services Provided Electronically

1. Through the Online Store, the Seller provides free Services consisting of:
   • when browsing the information posted on the Online Store,
   • maintaining an account in the Online Store,
   • providing an interactive form that allows Customers to place an Order at
     in the Store,
   • provision of the Newsletter service,
   • providing an interactive form that allows Customers to contact the Seller,
   • posting comments about Products in the Store.
   • The Services referred to in paragraph 1 are provided by the Seller 24 hours a day, 7 days a week.
2. The agreement for the provision of services consisting of viewing information posted on the Store is concluded for a fixed term and terminates when the Customer closes the Store’s website.
3. The Online Store Account service is available after Registration. Registration is completed by filling out and accepting the registration form, which is available on one of the Store’s pages.
4. To register, you must agree to the Terms and Conditions and provide the personal information marked as required.
5. The Customer may receive commercial information from the Seller in the form of messages sent to the email address provided by the Customer (Newsletter service). To do so, the Customer must provide a valid email address or check the appropriate box on the registration form or Order form. The Customer may revoke their consent to receive commercial information at any time. The Newsletter is sent by the Seller exclusively to Customers who have subscribed.
6. The Customer may post individual and subjective comments on the Store regarding, among other things, the Goods or the course of the transaction. By posting such comments, the Customer represents that they hold all rights to such content, including, in particular, economic copyrights, related rights, and industrial property rights.
7. In order to post a comment, the customer may be asked to provide their information, such as an email address.
8. Statements should be written in a clear and understandable manner and must not contain any unlawful content.
9. Statements must not violate applicable laws, including the rights of third parties; in particular, they must not be defamatory, infringe on personal rights, or constitute an act of unfair competition.
10. Customers post comments on the website voluntarily. The posted comments are published on the Store's web pages.
11. By posting a statement, the Customer consents to the Seller’s use of that statement free of charge and its publication by the Seller, as well as the creation of derivative works within the meaning of the Act on Copyright and Related Rights (Journal of Laws 1994, No. 24, Item 83).
12. If the Customer violates the provisions of these Terms and Conditions, the Seller may, after issuing a prior, unsuccessful demand to cease or remedy the violations within a specified time limit, terminate the contract for the provision of Services with 14 days’ notice.
13. The Store reserves the right to organize occasional contests and promotions, the terms and conditions of which will be posted on the Store’s website each time.
14. Promotions in the Store cannot be combined, unless the terms and conditions of a specific promotion state otherwise.

§ 10

Notice of a Price Reduction on This Product

1. Whenever the Seller provides information about a price reduction for a good or service, the Seller is required to display, alongside the reduced price, the lowest price for that good or service that was in effect during the 30-day period prior to the price reduction. This period will be shortened only for goods and services that are offered for sale for a period shorter than 30 days. However, in the case of price reductions for perishable goods or goods with a short shelf life, the price prior to the first application of the reduction must be displayed alongside the reduced price, and the above timeframes will not apply.
2. The obligation to provide notice of a price reduction applies to:
   • a business that is a direct party to a sales contract with a consumer,
   • communicating a price reduction,
   • discounts by a specific amount, as well as percentage-based discounts and phrases such as “Black Friday sale” or “prices excluding VAT,”
   • discounts shown on the product page, the product label, as well as in advertisements and promotional flyers.
3. The obligation to notify customers of a price reduction does not apply to:
   • planned price changes that are not communicated as a reduction,
   • price discounts resulting from participation in loyalty programs, or personalized price discounts,
   • general advertising slogans, such as “best prices.”

§ 11

Citing the sources of opinions and recommendations about the product

1. The seller is required to disclose whether and how it ensures that the published reviews and recommendations come from consumers who have actually used or purchased the product in question.
2. The following are considered unfair practices:
   • making payments to post, or to have another person post, false consumer reviews or recommendations, or to distort them in order to promote products,
   • a claim by a business that reviews or recommendations were posted by consumers who used or purchased the product in question, even though the business did not take reasonable and proportionate steps to verify that the reviews came from those consumers.
3. The Service Recipient can submit a review after completing a total of three consecutive steps:
   • by going to the reviews tab on the page for the selected product,
   • entering the Service Recipient's email address, the content of the review, and selecting a rating for the Product, and
   • clicking the “Add Review” button. Posting reviews is restricted exclusively to the Service User who purchased the Product in question. When using the Electronic Reviews Service, the Service User is required to provide only accurate and truthful information. Service Users are prohibited from posting reviews that are offensive, defamatory, or factually inaccurate.
4. The “Reviews” Electronic Service is provided free of charge; it is a one-time service and terminates upon the submission of a review or rating through the Service, or upon the Service Recipient’s earlier cessation of use of the Electronic Service. The display of a review or rating posted by the Service Recipient on the Online Store’s website requires prior approval of the review or rating by the Service Provider.

§  12

Order Placement Guidelines 

1. To place an order, you must:
   • Select the product you wish to order, and then click “Add to Cart”
   • Fill out the Order Form by entering the recipient’s information, i.e., first and last name, company name, email address, and the address to which the Product is to be delivered. For business customers, enter the tax ID number (NIP) and select the shipping method (how the Product will be delivered),
   • accept the Store's Terms and Conditions,
   • Confirm your order by clicking the link in the email,
   • Select one of the available payment methods and, depending on the payment method, pay for your order by the specified deadline.

§ 13

Available Payment and Shipping Methods

1. Customers can use the following payment methods:
   • BLIK (Przelewy24)
   • Online Transfer (Przelewy24)
   • Payment by credit/debit card (Przelewy24)
   • PayPo (Przelewy24)
   • Traditional bank transfer
2. The customer may choose from the following delivery or pickup methods for the ordered Product:
   • InPost Parcel Locker.
   • Courier shipments via InPost, DPD, FedEx, and Pocztex.
3. Detailed information about accepted payment methods can be found on the Store's website.

§ 14

Performance of the Sales Contract

1. A Sales Agreement between the Customer and the Seller is concluded after the Customer has placed an Order online or using the Order Form in the Online Store.
2. After an Order is placed, the Seller immediately confirms receipt of the Order and, at the same time, accepts the Order for processing.
3. Confirmation of receipt of the Order and its acceptance for fulfillment occurs when the Seller sends the Customer an appropriate email to the Customer’s email address provided when placing the Order; this email must contain, at a minimum, the Seller’s statements regarding receipt of the Order and its acceptance for fulfillment, as well as confirmation of the conclusion of the Sales Agreement.
4. Upon the Customer's receipt of the above email, a Sales Agreement is concluded between the Customer and the Seller.
5. The customer is required to make payment within 3 business days of placing the order—otherwise, the order will be canceled.
6. The Product will be shipped by the Seller immediately after the funds are credited to the Seller’s bank account—no later than within 24 hours (on business days)—unless a different timeframe is specified in the Product description or during the Order placement process. The delivery time depends on the carrier. If the shipping date is extended, the Customer will be notified by the Seller.
7. If an order includes Products with different readiness dates, the Customer may choose to pick up the Products in batches (as they become ready) or to pick up all Products once the entire order has been fulfilled.
8. The period during which the Product is ready for pickup by the Customer begins on the date the Seller’s bank account is credited.
9. No later than the moment the consumer expresses their intention to be bound by the contract, the Seller is required to obtain the consumer’s explicit consent for any additional payment beyond the agreed-upon compensation for the Seller’s primary contractual obligations. If the Seller has not received the consumer’s explicit consent but has presumed its existence by using default options that the consumer must reject in order to avoid an additional payment, the consumer is entitled to a refund of the additional payment made.
10. Orders cannot be picked up in person.

§ 15

Right to Cancel the Contract

1. A buyer who is a consumer within the meaning of Article 22(1) of the Act of April 23, 1964—Civil Code (Journal of Laws of 2017, Item 459), pursuant to Article 27 of the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, Item 827, as amended), has the right to withdraw from a distance contract, without giving any reason, within 14 days from the date of receipt of the Product.
2. The Buyer is not entitled to the above right in the following cases:
   • provision of services, if the Seller has fully performed the service with the Buyer’s express consent, and the Buyer was informed prior to the commencement of the service that, once the Seller has fulfilled the service, the Buyer will lose the right to withdraw from the contract,
   • contracts for services where the price or compensation depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiration of the withdrawal period,
   • contracts where the subject matter of the performance is an item that spoils quickly or has a short shelf life,
   • contracts where the subject of performance is an item delivered in sealed packaging that cannot be returned once the packaging has been opened for health or hygiene reasons, if the packaging was opened by the Buyer after delivery,
   • specific contracts whose subject matter consists of goods that, upon delivery, are, by their very nature, inseparably combined with other goods.
3. To effectively withdraw from the contract referred to in point 1 of this paragraph, it is sufficient for the Buyer to submit a statement electronically or by mail within the 14-day period prescribed by law from the date of receipt of the shipment.
4. If the buyer withdraws from the contract, they are required to return the Product along with the proof of purchase or a copy thereof within 14 days of the date of withdrawal.
5. The Buyer is responsible for the shipping costs of the returned Product.
6. The buyer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics, and functioning of the Product.
7. The Seller guarantees a refund of the Product price and the shipping costs for the Product to the Buyer immediately, no later than within 14 days.
8. The seller will issue a refund using the same payment method the buyer used, unless the buyer has expressly agreed to a different refund method that does not incur additional costs for the buyer.
9. If the Buyer has chosen a standard shipping method other than the least expensive one offered by the Seller, the Seller is not obligated to reimburse the Buyer for any additional costs incurred by the Buyer.
10. Product returns made in connection with a withdrawal from the contract, whether shipped at the Seller’s expense or via cash on delivery, will not be accepted.
11. If, at the consumer’s request, the performance of the service is to begin before the expiration of the withdrawal period, the merchant is required to obtain a statement from the consumer containing such a request and confirming that the consumer acknowledges that, upon full performance of the contract, the consumer loses the right to withdraw from the contract.
12. The provisions of this paragraph do not apply to Buyers who are not consumers within the meaning of Article 22(1) of the Act of April 23, 1964—Civil Code (Journal of Laws of 2017, item 459), i.e., persons performing legal acts directly related to their business or professional activities conducted on their own behalf—in their case, the right to withdraw from the Sales Agreement is absolutely excluded.

§ 16

Product Return

1. The Seller agrees to deliver the Goods in accordance with the Agreement.
2. The Seller is liable for any nonconformity of the Goods with the contract under the terms set forth in the Consumer Rights Act with respect to a Customer who is a Consumer and a Customer who is a natural person entering into a Contract directly related to their business activity, where the terms of such Contract indicate that it is not of a professional nature for that person, as evidenced, in particular, by the nature of the business activity they conduct, as disclosed pursuant to the provisions governing the Central Register and Information on Business Activity.
3. If the Goods do not conform to the contract, the Consumer or a Business Acting as a Consumer may demand that the Goods be repaired or replaced, provided that the Seller may repair the Goods instead of replacing them, or vice versa, if bringing the Goods into conformity with the contract in the manner chosen by the Consumer or a Business with consumer rights is impossible or would entail excessive costs or difficulties. However, if these conditions apply to both replacement and repair, the Seller shall be entitled to refuse to bring the goods into conformity with the contract.
4. A consumer or a business entity with consumer rights may submit a request for a price reduction or to withdraw from the contract. This option is available when:
   • the merchant fails to bring the goods into compliance with the contract,
   • refuses to take this action,
   • nonconformity will continue to exist despite attempts to bring the goods into conformity with the contract,
   • A lack of conformity of the goods with the contract will be sufficiently significant to justify exercising the right to a price reduction or to rescind the contract without first demanding that the goods be brought into conformity with the contract, or when when, due to the circumstances or statements made by the merchant, it is clear that the merchant does not intend to bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer or the Merchant acting as a consumer.
5. The Seller shall refund to the Consumer or a Business with consumer rights the amounts due as a result of the exercise of the right to a price reduction without delay, no later than 14 days from the date of receipt of the Consumer’s or the Business with consumer rights’ statement regarding the price reduction.
6. Liability under paragraph 3 shall cover any lack of conformity of the goods with the contract that existed at the time of delivery and became apparent within two years of that time, with the presumption that any lack of conformity that becomes apparent within that period existed at the time of delivery.
7. With respect to buyers who are business entities, the Seller is liable for defects in the sold goods in accordance with the provisions of Article 556 et seq. of the Civil Code.
8. The Seller is responsible for the shipping costs associated with the goods subject to a complaint, and the Consumer’s sole obligation when filing a complaint is to make the goods subject to repair or replacement available to the Seller.
9. A durability guarantee may not stipulate terms for repair or replacement that are less favorable to the consumer than those to which the consumer is entitled under a complaint regarding the nonconformity of the goods with the contract.
10. Complaints arising from a violation of the Customer’s rights, whether guaranteed by law or under these Terms and Conditions, should be sent to the following address: ul. Wiosny Ludów 2, 62-330 Nekla, or electronically to: reklamacje@lyommy.pl using the complaint form on the Store’s website. In order for the complaint to be processed, the Customer should send or deliver the Goods subject to the complaint, including proof of purchase if possible. The Goods should be delivered or sent to the address specified in this section above.
11. The Seller agrees to review each complaint within 14 days of receiving it. If the Seller does not respond to the complaint within the specified time limit, the complaint is deemed to have been accepted. The Seller shall provide the consumer with a response to the complaint on paper or another durable medium.
12. If the complaint is incomplete, the Seller will request that the Customer complete it as necessary without delay, but no later than 7 days from the date the Customer receives the request. The Seller will reimburse the Customer for shipping costs.
13. The seller is the manufacturer of the goods.

§ 17

Complaints Regarding the Provision of Electronic Services

1. The Customer may file complaints with the Seller regarding the operation of the Store and the use of the Services.
2. Complaints may be submitted in writing to the following address: ul. Wiosny Ludów 2, 62-330 Nekla; by email to reklamacje@lyommy.pl; or via the contact form.
3. In the complaint, the customer should provide their first and last name, mailing address, and a description of the problem.
4. The Seller agrees to review each complaint within 14 days of receiving it. If the complaint is incomplete, the Seller will request that the Customer provide the necessary additional information within 7 days of the Customer’s receipt of such request.

§ 18

Out-of-court methods for handling complaints and pursuing claims

1. Detailed information regarding the Consumer’s options for using out-of-court complaint resolution and claim enforcement procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of county (municipal) consumer ombudsmen, civic organizations whose statutory duties include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following examples of options for using out-of-court complaint resolution and claim enforcement procedures:
   • A consumer is entitled to file a claim with the permanent consumer arbitration court referred to in Article 37 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, Item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
   • A consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on the Trade Inspection (Journal of Laws of 2014, Item 148, as amended), with a request to initiate mediation proceedings to amicably resolve the dispute between the Consumer and the Seller.
   • A consumer may obtain free assistance in resolving a dispute between the consumer and the Seller, including by seeking free assistance from the county (municipal) consumer ombudsman or a civic organization whose statutory mission includes consumer protection (such as the Consumer Federation and the Association of Polish Consumers).

§ 19

Final Provisions

1. Contracts concluded through the Online Store are in Polish.
2. The Seller reserves the right to amend these Terms and Conditions for valid reasons, namely: changes in the law, changes in payment and delivery methods—to the extent that such changes affect the implementation of the provisions of these Terms and Conditions. The Seller will notify the Customer of any significant change at least 7 days in advance.
3. In matters not covered by these Terms and Conditions, the generally applicable provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services; the Consumer Rights Act; and the Personal Data Protection Act.
4. The customer has the right to use out-of-court methods for resolving complaints and pursuing claims. To do so, the customer may file a complaint through the EU’s ODR online platform, available at: http://ec.europa.eu/consumers/odr/.